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The fastest way to reach us is a support ticket. It carries your account and order history with it, so nobody has to ask you for it twice.

Open a support ticket

Support is available around the clock.

Contact support

General and press

[GENERAL EMAIL]

Privacy and data requests

[PRIVACY CONTACT EMAIL]

Something wrong with an order

Open a ticket — it attaches to your account and your items, so we can see what happened.

Company details

[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
Registered in [JURISDICTION], company number [COMPANY NUMBER]

If you are worried about how much you are playing, the responsible play page lists free, independent support that has nothing to do with us.

LootraUnbox. Play. Win Big.

Lootra is a mystery box platform where excitement meets epic rewards. From collectible items to high-value prizes, every open is a thrill.

18+Provably fair

Play responsibly. Opening boxes should stay entertainment, never a way to make money. Set your own limits, take breaks, and step away if it stops being fun. Support is available around the clock.

Deposits and withdrawals are not enabled yet. Until a payment provider is live, balances move only when Lootra credits an account or an item is sold back. Bonus credit is promotional and is never withdrawable. Boxes, prizes, odds and wins shown are real records from Lootra’s catalogue and ledger.

© 2026 Lootra. All rights reserved.

Unbox. Play.Win Big.